Twilight Render issue

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JShort831
Posts: 2
Joined: Tue Aug 20, 2019 1:38 pm

Twilight Render issue

Post by JShort831 » Tue Aug 20, 2019 2:27 pm

Hello, any advice for Twilight render with Sketchup? I have been using it to try and render a scene. I rendered the scene and everything was fine then I added additional components and adjusted the view of the scene and now I have a wall and some components and groups missing. It appears as if there is a section cut, however I did not add any section cuts. I have added before and after images to show the issues.

I have tried everything on the forum about missing components and walls. And I still can not figure out what I did wrong.

Before Image
Before Image
Before Image
Cadia - Annapolis - 3_Scene 3.jpg (4.77 MiB) Viewed 5635 times
After Image
After Image
After Image
Cadia - Annapolis - 4_Scene 3.jpg (2.46 MiB) Viewed 5635 times
Is this a Sketchup issue or Twilight Render issue?

Fletch
Posts: 12897
Joined: Fri Mar 20, 2009 2:41 pm
OS: PC 64bit
SketchUp: 2016-2023
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Re: Twilight Render issue

Post by Fletch » Tue Aug 20, 2019 3:15 pm

:welcome:
We received your file via email.
After opening the file, opened the file into SU2019Pro. We also saw the same results as you had above. Missing wall.
We saved it to SU2018 format, and opened it into SU2018 (as an experiment).
We changed the scene to render in the Render Dialog from "Scene 3" to "Current Scene".
It renders fine.
We changed back to "Scene 3" it still renders fine.
We hope this helps you. :hat:

JShort831
Posts: 2
Joined: Tue Aug 20, 2019 1:38 pm

Re: Twilight Render issue

Post by JShort831 » Tue Aug 20, 2019 3:30 pm

OK, does that mean I need to download SU2018?

Fletch
Posts: 12897
Joined: Fri Mar 20, 2009 2:41 pm
OS: PC 64bit
SketchUp: 2016-2023
Contact:

Re: Twilight Render issue

Post by Fletch » Wed Aug 21, 2019 9:09 pm


Chris
Posts: 5344
Joined: Sun Mar 08, 2009 3:00 am
OS: Win10
SketchUp: 2016

Re: Twilight Render issue

Post by Chris » Thu Aug 22, 2019 3:49 pm

We have found the issue with this. It is a bug in how we are using the "new" SketchUp SDK required by SU2019 (which is why it's only happening with 2019).

We are building a new release right now (2.13.8) and will have it up by the end of the day.

The problem revolves around the use of SketchUp "images". Your model has a few of them (the floor plan, the paintings, and the computer screen). If you were to delete those, the model should render correctly. The update, however, will fix the issue.

Chris
Posts: 5344
Joined: Sun Mar 08, 2009 3:00 am
OS: Win10
SketchUp: 2016

Re: Twilight Render issue

Post by Chris » Fri Aug 23, 2019 2:34 pm

Please update to the latest release found here: https://www.twilightrender.com/index.php/downloads
V2.13.8 corrects the Image issue that was causing renders to be missing pieces.

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