twilight crash Mac ops sketchup 2019

For all the users of Twilight Render (V1 & V2), to ask questions and get started
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millertime
Posts: 3
Joined: Sat Aug 24, 2019 1:06 pm

twilight crash Mac ops sketchup 2019

Post by millertime » Sat Aug 24, 2019 1:31 pm

Hello,

i'm a new member , keen to try my hand at rendering, ive been following Justin at skethup essentials, he put me on to twilight.. looks like a great product, but everytime i hit the render button even on a prelim render, it crashes sketchup..? any ideas on how to get around this.?

thanks,

Tony

Chris
Posts: 5344
Joined: Sun Mar 08, 2009 3:00 am
OS: Win10
SketchUp: 2016

Re: twilight crash Mac ops sketchup 2019

Post by Chris » Sat Aug 24, 2019 8:44 pm

Did you confirm that you are using the latest version of Twilight Render (2.13.8)? We just released a new update.

Does it happen on any scene or just a specific one?

millertime
Posts: 3
Joined: Sat Aug 24, 2019 1:06 pm

Re: twilight crash Mac ops sketchup 2019

Post by millertime » Sun Aug 25, 2019 6:51 am

Hello, thanks for the reply, yes any scene, and yes version 2.13.8

millertime
Posts: 3
Joined: Sat Aug 24, 2019 1:06 pm

Re: twilight crash Mac ops sketchup 2019

Post by millertime » Mon Aug 26, 2019 9:15 am

Hi thanks for the reply, ive followed the various videos sped up my model by disabiling the various animations and profiles.. but the render still crashes on the play button , every time..

Chris
Posts: 5344
Joined: Sun Mar 08, 2009 3:00 am
OS: Win10
SketchUp: 2016

Re: twilight crash Mac ops sketchup 2019

Post by Chris » Mon Aug 26, 2019 2:21 pm

What version of MacOS are you using? While crashes certainly can occur from time to time, and often on the Mac it's nearly impossible to repeat and determine why, it's (very) rare for it to crash every time you try to use it.

I recommend deleting everything related to Twilight Render from your plugins folder( ~/Library/Application Support/SketchUp/SketchUp 2019/SketchUp/Plugins). Additionally, delete the entire folder at ~/Library/Application Support/TwilightV2.

(Note that the "~" is the "users" directory and corresponds to "Mac HD:/Users/your user name")
(Also note that if the folder is hidden (which it often is) you can go to it by opening Finder, then the Go menu and choosing "Go to Folder" and then entering ~/Library)

Once you've cleaned all that out, download the very latest MacOS Twilight Render installer and reinstall it.

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