Can't Find Twilight on My Sketchup 2021 After Installation

For all the users of Twilight Render (V1 & V2), to ask questions and get started
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Anmx
Posts: 2
Joined: Mon Jan 18, 2021 6:27 pm

Can't Find Twilight on My Sketchup 2021 After Installation

Post by Anmx » Mon Jan 18, 2021 6:41 pm

Hello,

First of all thank you for this great and helpful software. It's definitely my essential software!

Now, coming to the topic: I have Sketchup 2021 installed on my Windows 10. I downloaded then installed the software of Twilight (both professional and hobby). However, when I went to Sketchup, I couldn't find it... Yes also, I closed Sketchup and reopened it back again, but still it didn't show up. I restarted the computer, as well, but it didn't show up again!

Can anyone help me please? Because I really need to work some things out by this great rendering software.

...And thank you eventually and primarily!

Note: my Windows is 63-bit. I have no idea how relevant this is, but just FYI.

Fletch
Posts: 12897
Joined: Fri Mar 20, 2009 2:41 pm
OS: PC 64bit
SketchUp: 2016-2023
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Re: Can't Find Twilight on My Sketchup 2021 After Installation

Post by Fletch » Mon Jan 18, 2021 9:10 pm

I presume you mean it is 64-bit?

Did you download the latest version of Twilight Render from our own website's download page?

What do you see here when you go to "View" pull-down menu in SketchUp and choose "Toolbars"?

Anmx
Posts: 2
Joined: Mon Jan 18, 2021 6:27 pm

Re: Can't Find Twilight on My Sketchup 2021 After Installation

Post by Anmx » Tue Jan 19, 2021 3:41 am

Yes, my computer is 64-bit. Sorry for the typo.

I downloaded the software from the same website too. I also don't find it when I go to View > Toolbars. Do you have any idea why this problem occurs?

Chris
Posts: 5344
Joined: Sun Mar 08, 2009 3:00 am
OS: Win10
SketchUp: 2016

Re: Can't Find Twilight on My Sketchup 2021 After Installation

Post by Chris » Tue Jan 19, 2021 3:19 pm

Please post a screenshot of your extension manager window in SketchUp.

Also, did you install using the Windows .exe installer, or did you use the .rbz installer which is only intended for macOS users?

Fletch
Posts: 12897
Joined: Fri Mar 20, 2009 2:41 pm
OS: PC 64bit
SketchUp: 2016-2023
Contact:

Re: Can't Find Twilight on My Sketchup 2021 After Installation

Post by Fletch » Wed Jan 20, 2021 10:03 am

Verify your plugin installation path location on Windows SU2021:
There are 2 possible places:

C:\ProgramData\SketchUp\SketchUp 20XX\SketchUp\Plugins

~and~

C:\Users\your user name\AppData\Roaming\SketchUp\SketchUp 20XX\SketchUp\Plugins **
(**Twilight Render uses the first one which installs for everyone who uses the computer. The second installs only for the current user.)
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