License Activation Help

For all the users of Twilight Render (V1 & V2), to ask questions and get started
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Chris
Posts: 4827
Joined: Sun Mar 08, 2009 3:00 am
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License Activation Help

Post by Chris » Wed Nov 16, 2016 4:41 am

As we add new products to the Twilight Render product lineup, we want to make sure that users understand how to complete their product activations for both Twilight Render Pro and Twilight Render AddOns.

There are two different kinds of License Activations in Twilight Render.

Twilight Render Pro

Licenses for Twilight Render Pro can be purchased from the Twilight Render website. From the main website page, click the 'Buy' button in the upper right corner. Or you can just visit this link here: https://www.twilightrender.com/index.php/buy-top.
After completing the purchase (it's just a standard online shopping cart with payments handled by PayPal or Braintree (which securely processes credit card payments), you will receive an email with a unique code, called your Product Code or Product ID. This unique code, your Product Code, identifies your purchase of a license, so it is important that you keep a record of it in a safe place! You can't activate licenses without it.

It is also important that, during checkout, you use a reliable email address, and double check it to make sure it is correct. You may find that your email has ended up in a spam or junk folder, so please be sure to check those if you haven't received your Product information within an hour of purchase. In some cases, email providers like Comcast and AT&T will completely reject automated emails (despite our best effort to validate them :roll: ). In those cases, you will need to contact us with a new email address on a different provider.

If you haven't already done so, you will need to install the latest version of Twilight Render V2. The installers for the most recent version can always be found here: https://www.twilightrender.com/index.ph ... ds/upgrade. If you have installed Twilight Render Hobby, you will need to download and install Twilight Render Pro.

Once you've installed Twilight Render V2 Pro, launch SketchUp. If you are using a recent version of SketchUp (such as 2015, 2016), you will need to click on the Extensions menu in SketchUp's main menubar. If you are using an older version, click on the Plugins menu. Find the Twilight Render V2 menu item, click on it, then find and click on the Options menu item.
menu.jpg
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When the Options screen opens, you must click on the 'License' label on the left side (or along the top on macOS / OSX). This will display the License page.
Activation.jpg
Activation.jpg (110.46 KiB) Viewed 4637 times
There are two important parts to this page.
The first is the link labeled 'Click here to activate Twilight Render!' As instructed, you should click that link to activate Twilight Render :lol: . Note that there is another link above that, the license terms link. If you do not know Twilight Render's license terms, you should also visit this link to be sure you understand our license terms. For the purposes of activation though, you will need to click the link circled in red.

Clicking the link will open a webbrowser (whatever your default webbrowser is, Chrome, Firefox, IE, whatever), and it will take you to the activation page on our website.
webscreen.jpg
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As you can see, it will ask you for your Product Code. Remember, this is the unique code you received in an email after completing your purchase of a Twilight Render Pro license. You will also notice there is another code listed, called the Computer ID. The Computer ID uniquely identifies the computer you are using right at that moment. When you activate Twilight Render, the activation will be specific to this Computer ID. It will not work on any other computer. It is important that you use the link in the Options window, otherwise you will not have the correct Computer ID!

After entering your Product Code, click the Activate button. If everything is correct, you will be notified that an email is being sent to the email address associated with your license purchase. If there is an error (particularly your Product Code is wrong), you will be notified.

Within an hour of successfully clicking the Activate button, you should receive another email. This email will have your Activation Code. The Activation Code is a unique number that is tied to your Computer ID. It can only be used to activate Twilight Render on the computer with the matching Computer ID (which is why it's important to have the correct Computer ID).

Once you receive the email, return to SketchUp and the Twilight Render Options window. You will see a textbox with the label 'Activation Code:' (circled in red in the image above). Predictably, this is where you will paste the Activation Code you received in the Activation email. After entering or pasting in the code, click the Activate button. If successful, you will be notified of the success; you should restart SketchUp immediately.

However, if you receive an error this almost always means the Activation Code you are using is invalid. Either the Activation Code was entered in wrong or the Activation Code was created using a different or incorrect Computer ID. In either case, verify that you correctly entered the Activation Code first, and then if necessary, repeat the steps above to create a new Activation Code making sure to use the correct Computer ID (which you can easily do by making sure to click the activation link on the License page (circled in red above)).

Twilight Render AddOns

The process for activating AddOns is almost exactly the same as activating Twilight Render Pro. The biggest difference is that, after launching SketchUp and opening the Twilight Render V2 Options window, you must click on the AddOns label on the left side (or along the top on macOS/OSX).
AddOn.jpg
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Just like with Pro activation, there is a link telling you to 'Click here to activate Twilight Render AddOn!' After clicking that link, your webbrowser will open and direct you to the activation page on the Twilight Render website. It will look almost exactly the same as the Pro activation page, except it will have 'Twilight Render AddOn Activation' across the top.

Just as in Pro activation, you must enter in your Product Code. This must be an AddOn Product Code, not a Twilight Render Pro Product Code. AddOns must be purchased separately and are not included with Twilight Render Pro. A separate AddOn Product Code is provided for each AddOn purchased.

Just as in Pro activation, after activating, an Activation code will be emailed to you. Enter that code into the Activation Code textbox (circled in red above) and click activate. This will activate one of the available AddOns in the list, depending on what AddOn you have purchased (and therefore depending on what AddOn Product Code was used during Activation on the website). Each AddOn will have it's own, separate Activation Code.

The AddOn process is very similar to the Twilight Render Pro activation process. Just make sure to click on the right page (either 'License' or 'AddOn') depending on what kind of activation your are doing.

res08a7k
Posts: 34
Joined: Sat Sep 24, 2016 9:29 pm
OS: windows 64 bit
SketchUp: 2014

Re: License Activation Help

Post by res08a7k » Tue Jul 18, 2017 5:29 pm

I followed all these steps numerous times to no avail?
Are we supposed to re-purchase for a new computer? I recently purchased latest version.
thanks, Billy

Chris
Posts: 4827
Joined: Sun Mar 08, 2009 3:00 am
OS: Win10
SketchUp: 2016

Re: License Activation Help

Post by Chris » Tue Jul 18, 2017 5:42 pm

If you aren't receiving the reactivation emails, your email server is treating them as spam. This may mean they end up in a junk folder, or it could mean they are being rejected completely without telling you. If that is the case, you will probably have to provide us with an email address on a different server (like gmail). You can contact us at licensing at twilightrender dot com if you encounter this problem.

res08a7k
Posts: 34
Joined: Sat Sep 24, 2016 9:29 pm
OS: windows 64 bit
SketchUp: 2014

Re: License Activation Help

Post by res08a7k » Wed Jul 19, 2017 5:51 pm

My email was not working so I changed my forum email to XXXXX
However, when I tried to reactivate my subscription - it is still trying to send to my old email XXXXX

How should I resolve this issue? thanks, Billy

Chris
Posts: 4827
Joined: Sun Mar 08, 2009 3:00 am
OS: Win10
SketchUp: 2016

Re: License Activation Help

Post by Chris » Wed Jul 19, 2017 6:45 pm

Hi Billy,
We have to change the email address in our database. That has been done for you now, so go ahead and redo your reactivation. It should start sending emails to your new address.

For any future users, if you aren't receiving emails, the best thing to do is contact us via email at licensing at twilightrender dot com.

jeffh
Posts: 20
Joined: Wed Mar 26, 2014 11:10 pm

Re: License Activation Help

Post by jeffh » Wed Aug 30, 2017 12:15 am

Hello,
I had to buy a new computer and download Twilight to it. I lost the email containing my product code and wanted to know if I could get it again. My email address is jeffbhodapp@yahoo.com.

Thanks,
Jeff Hodapp

Chris
Posts: 4827
Joined: Sun Mar 08, 2009 3:00 am
OS: Win10
SketchUp: 2016

Re: License Activation Help

Post by Chris » Wed Aug 30, 2017 3:49 am

Jeff, we have sent you an email about your license.

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