SketchUP 2016 X32 & Twilight Hobby V2.11 X32

Questions, bugs, help for Twilight Render V2 Hobby and Professional
BOB MIRDIFF
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OS: WINDOWS 7 Ultimate
SketchUp: SketchUP 2016
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SketchUP 2016 X32 & Twilight Hobby V2.11 X32

Post by BOB MIRDIFF » Sat Nov 04, 2017 4:50 am

I have just installed Twilight Hobby V2.11 which works well on SketchUP 2016 HOWEVER, when I click on the Scene/View SketchUP completely crashes! – Any ideas for a fix. I have given system details below.

Windows 7 x32
SketchUP 2016 x32
Twilight Hobby V2.11 x32
NVIDIA Geforce GT710 Video Card (Drivers Up to Date)

Software Settings
Hardware Acceleration = OFF

SKETCHUP BUGSPLAT REPORT
SketchUpI27H20G3.dmp*
NC111685.xml*
SketchUpUndo-2017-11-04_11_53_10.log

Chris
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Joined: Sun Mar 08, 2009 3:00 am
OS: Win10
SketchUp: 2016

Re: SketchUP 2016 X32 & Twilight Hobby V2.11 X32

Post by Chris » Mon Nov 06, 2017 3:54 pm

Do all the other features of Twilight Render work?

Fletch
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OS: PC 64bit
SketchUp: 2013-20
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Re: SketchUP 2016 X32 & Twilight Hobby V2.11 X32

Post by Fletch » Mon Nov 06, 2017 5:26 pm

BOB MIRDIFF wrote: Sat Nov 04, 2017 4:50 am ...when I click on the Scene/View SketchUP completely crashes...
So, just to clarify - where did you click Scene/View? Are you referring to the SketchUp Scene Tab?
I'm not sure how that could be tied to Twilight Render at all.
Try disabling Twilight Render as an extension and restart SketchUp and see if the problem remains.
Or, try un-installing Twilight Render and verify that Twilight is the problem.

BOB MIRDIFF
Posts: 12
Joined: Sat Nov 04, 2017 4:43 am
OS: WINDOWS 7 Ultimate
SketchUp: SketchUP 2016
Location: Philippines

Re: SketchUP 2016 X32 & Twilight Hobby V2.11 X32

Post by BOB MIRDIFF » Tue Nov 07, 2017 7:18 am

Fletch wrote: Mon Nov 06, 2017 5:26 pm
BOB MIRDIFF wrote: Sat Nov 04, 2017 4:50 am ...when I click on the Scene/View SketchUP completely crashes...
So, just to clarify - where did you click Scene/View? Are you referring to the SketchUp Scene Tab?
I'm not sure how that could be tied to Twilight Render at all.
Try disabling Twilight Render as an extension and restart SketchUp and see if the problem remains.
Or, try un-installing Twilight Render and verify that Twilight is the problem.
Thanks for the response. This is not a SketchUP Problem. It only concerns Twilight. This is the View Button (Far Right) on the Twilight Toolbar. The other Twilight Buttons work fine. Once you click on View, the SketchUP Session crashes! I have tried Uninstall and Reinstall for Twilight which has not made any difference. I have also tried Disable/Enable 'Hardware Acceleration,' without success. The Drivers for my Graphics Card are all up to date too. File Size and Complexity do not make a difference either - Even without the View being intialised, I have been able to create renders on 25MB Files, with a High Resolution Setting - However, 'Initialising the View' isquite fundamental to the whole process.

BOB MIRDIFF
Posts: 12
Joined: Sat Nov 04, 2017 4:43 am
OS: WINDOWS 7 Ultimate
SketchUp: SketchUP 2016
Location: Philippines

Re: SketchUP 2016 X32 & Twilight Hobby V2.11 X32

Post by BOB MIRDIFF » Tue Nov 07, 2017 8:48 am

Chris wrote: Mon Nov 06, 2017 3:54 pm Do all the other features of Twilight Render work?
Yes, Render, Environment, Create Light and Template Materials all work fine - It's just clicking on Scene View that makes the whole session crash.

Fletch
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Re: SketchUP 2016 X32 & Twilight Hobby V2.11 X32

Post by Fletch » Tue Nov 07, 2017 10:07 am

Do you have a 4K screen? (likely not, with your specs, but just verifying)

Chris
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Re: SketchUP 2016 X32 & Twilight Hobby V2.11 X32

Post by Chris » Tue Nov 07, 2017 7:29 pm

We'll test it out. 32 bit installs (especially of 2015 and 2016) don't get the same level of testing because there are so few users for them (in fact I didn't even know there was a 32 bit version of 2016!).

It definitely sounds like there is a bug specific to that configuration and we'll get it looked at.

Chris
Posts: 5105
Joined: Sun Mar 08, 2009 3:00 am
OS: Win10
SketchUp: 2016

Re: SketchUP 2016 X32 & Twilight Hobby V2.11 X32

Post by Chris » Tue Nov 07, 2017 8:28 pm

I haven't been able to reproduce this using SU 2016 32 bit. It doesn't crash for me.

Try this:
Add a couple of scenes (move the camera between scenes). Then open the TWR Animation Editor and click the "Show the animation path" button (the film strip button). Does that crash?

If so, the problem may be related to your graphics card (which would be very out of the ordinary).

BOB MIRDIFF
Posts: 12
Joined: Sat Nov 04, 2017 4:43 am
OS: WINDOWS 7 Ultimate
SketchUp: SketchUP 2016
Location: Philippines

Re: SketchUP 2016 X32 & Twilight Hobby V2.11 X32

Post by BOB MIRDIFF » Wed Nov 08, 2017 12:00 am

Chris wrote: Tue Nov 07, 2017 8:28 pm I haven't been able to reproduce this using SU 2016 32 bit. It doesn't crash for me.

Try this:
Add a couple of scenes (move the camera between scenes). Then open the TWR Animation Editor and click the "Show the animation path" button (the film strip button). Does that crash?

If so, the problem may be related to your graphics card (which would be very out of the ordinary).
I cannot even get that far Chris! I am not able to do anything that involves the 'Scene Menu' - Clicking on that crashes the session!

BOB MIRDIFF
Posts: 12
Joined: Sat Nov 04, 2017 4:43 am
OS: WINDOWS 7 Ultimate
SketchUp: SketchUP 2016
Location: Philippines

Re: SketchUP 2016 X32 & Twilight Hobby V2.11 X32

Post by BOB MIRDIFF » Wed Nov 08, 2017 12:09 am

Chris wrote: Tue Nov 07, 2017 7:29 pm We'll test it out. 32 bit installs (especially of 2015 and 2016) don't get the same level of testing because there are so few users for them (in fact I didn't even know there was a 32 bit version of 2016!).

It definitely sounds like there is a bug specific to that configuration and we'll get it looked at.
There are in fact many users operating similar configurations! I work out of The Philippines - Where typewriters are still used! A colleague has SketchUP 2016 and Twilight Hobby loaded on a similar machine and it works fine.

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